"John, I just wanted to tell you that I appreciated how nice and understanding you were through this embarrassing issue of ours. I was so afraid that the person on the other end of the phone would make me feel worse than I do, and you did just the opposite. You definitely made the process easier than I thought it would be and still left me with some pride and dignity."

"The guidance and understanding I have received from you has been well appreciated. I have felt as if I was communicating with an individual, not a company. "I spoke with Sonia today," not "The company called." This type of treatment is so essential, when someone is going through a time of questioning their worth, due to the strains of daily life as they attempt to put their financial life back in order."